What is ISO 9241-971 about?
ISO 9241-971 is an International Standard that discusses the ergonomics of human-system interaction.
ISO 9241-971 provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions.
ISO 9241-971 provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations.
ISO 9241-971 provides guidance for tactile/haptic interactions that is applicable to a variety of interactive systems, including assistive technologies (AT).
Who is ISO 9241-971 for?
ISO 9241-971 on tactile/haptic interactive systems is relevant to:
- IT companies
- Manufacturers of tactile/haptic input and output devices
- Manufacturers of IT terminal and other peripheral equipment
- Organizations
Why should you use ISO 9241-971?
The tactile/haptic modality is the most widely used modality for inputs to interactive systems and is used as an important output modality for many contexts of use. It is important that interactive systems and their designs follow general ergonomic practice as well as meet the widest range of user needs, characteristics, and capabilities for tactile/haptic interactions.
ISO 9241-971 when used along with other International Standards provides guidance and recommendations on hardware and software accessibility, approachability, presentation, controlability, individualization and precivability of tactile/haptic information and interactions.
With guidance on error tolerance provided by ISO 9241-971, the end-user can:
- Detect when errors have been made
- Reset a system to an earlier or original condition as a means to responding to errors
- Avoid errors by having negative consequences be obvious, easy to avoid, and difficult to trigger.
With ISO 9241-971, tactile/haptic systems can enable the widest range of users possible, regardless of their abilities or disabilities, to operate its controls and components safely in the expected contexts of use. Moreover, you can avoid fatigue and repetitive stress injuries, sensory overloads and damage to the system.
Overall you can establish good ergonomic practices in accordance with ISO 9241-971 by ensuring optimal accessibility, safety, and individualization of interactions.